Pixtale EditsRefund and cancellation policy
We want you to pay only for something you find useful. That’s why the free plan lets you try the full editor before you buy.
Free plan
The free plan costs nothing and has no card on file. You can use every tool with a watermarked preview to decide whether Pixtale Edits fits your work.
Refunds on your first payment
If you’re not happy with a monthly plan, email us within 7 days of your first payment and we’ll refund it in full. For yearly plans the window is 14 days from the first payment. Just tell us the email on your account; a reason helps us improve but isn’t required.
Renewals
Plans renew automatically until you cancel. We don’t refund renewals that have already been charged, but if you were charged after forgetting to cancel and haven’t used the plan since, write to us within 48 hours and we’ll look at it case by case.
Cancelling
You can cancel any time. Your plan stays active until the end of the period you’ve paid for, and you won’t be charged again. Exports you’ve already made are yours to keep.
How refunds are paid
Payments in India are processed by Razorpay and international payments by Dodo Payments. Refunds go back to the original payment method and usually arrive in 5–10 business days, depending on your bank.
Duplicate or failed charges
If you were charged twice or charged for a payment that failed, email us with the date and amount and we’ll refund the extra charge.
Fair use
We may decline refunds where an account was used to break our Terms, or where refunds are requested repeatedly for the same account.
Request a refund
Use the contact form and choose “Billing or refund”, or email support@thepixtale.com. We reply within 2 business days.